Dentalhub

Refund Policy

Read DentalHub's Refund Policy to understand why refunds do not apply to our platform. DentalHub does not collect payments from patients, and all treatment fees are paid directly to partner dental clinics.

Refund Policy

Last Updated: July 2026

Thank you for using DentalHub. DentalHub is an online appointment booking platform that connects patients with verified dental clinics and licensed dental professionals. We do not process, receive, or hold payments from patients. Please read this Refund Policy carefully to understand how payments and refunds are handled.

1. No Online Payments

DentalHub does not offer online payment facilities for consultations or treatments. Patients book appointments through our platform and pay all consultation, treatment, or procedure fees directly to the selected dental clinic or chamber during their visit.

2. No Refunds from DentalHub

Since DentalHub does not collect any payment from patients, we are unable to issue refunds for consultations, treatments, or other medical services provided by partner clinics.

3. Clinic Refund Policies

If you believe you are entitled to a refund for a consultation or treatment, you should contact the dental clinic or chamber where you received the service. Any refund, cancellation, or payment dispute is governed by the individual clinic's policies and applicable laws.

4. Appointment Cancellation

Patients may cancel or reschedule appointments before the scheduled visit by contacting the clinic directly or through DentalHub where applicable. Cancelling an appointment does not involve any refund because DentalHub does not charge booking fees.

5. Treatment-Related Disputes

DentalHub acts solely as an appointment booking and patient connection platform. We are not responsible for treatment outcomes, consultation fees, medical advice, or financial transactions between patients and partner clinics.

6. Partner Clinic Responsibilities

All partner clinics are responsible for collecting payments, issuing receipts, handling refunds where applicable, and resolving payment-related disputes with their patients.

7. Platform Service Fees

DentalHub earns revenue by charging partner clinics a marketing and patient acquisition commission based on successful referrals. This commission is paid exclusively by the partner clinic and never increases the price paid by patients.

8. Contact Us

If you have questions regarding this Refund Policy or need assistance contacting a partner clinic, please reach out to DentalHub through our official contact channels. While we cannot issue refunds, we will do our best to help facilitate communication between patients and partner clinics.